Maxthon browser displays garbled text on launch. The workaround is to add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) Updating the Luminar AI application to 1.5.1 is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to add a local exclusion for path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) for the Local Storage location (Example below, although this may be different depending on installation): \\localhost\pipe\forever_local_storage) Luminar AI Some users have encountered issues opening Forever Artisan 6 as it triggers Sophos Home's Exploit Mitigation feature. To resolve this issue add a Web Exception for 127.0.0.1: See "Website Exceptions" section in: The workaround is to "allow application" from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions)Įnpass password manager will be blocked by Sophos Home. Launching Convene application from local HTML file is prevented by Sophos Home's Exploit Mitigation feature. Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection. exe's using AutoIt are flagged by Sophos Home's Machine learning feature. Adding a Web Exception for the IP address 127.0.0.1 will assist with accessing some sites. Some German customers have been reporting an issue loading AusweisApp2, used for identification purposes with the German Government. We recommend to follow these steps only if day-to-day Re-try the actions, then re-enable Web Protection when done Click on Web Protection slider to turn it off (grey position) On the affected computer go to PROTECTION>Web Workaround 2: Temporarily disable Web Protection to re-run your Speed Test - Log in to your Sophos Home Dashboard Workaround 1 : Use the Windows Store Speed Test app to conduct your tests
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